5CA CAREER WEBSITE
Revamping 5CA's Careers Page: Improving Job Application Conversion
In the past, 5CA featured a careers page on its website. However, a significant challenge emerged with low conversion rates. Users found it difficult to locate available job openings, resulting in frustration and a high rate of application process abandonment.
Recognising the importance of addressing this challenge, a decision was made to overhaul the user flow and enhance the overall user experience, with the understanding that a considerable portion of users primarily accessed the careers page via mobile devices.
This decision led us to adopt a strategic approach in the creation of an improved 'Careers' section on the website, placing a strong emphasis on User Experience (UX) and User Interface (UI) design. Throughout this discussion, we examined critical steps, including initial research, design, content strategy, and continuous optimisation, all aimed at providing a more user-friendly experience for job seekers."
year
Industry
2023
customer service